After reading the required IT-Enabled Innovation chapters, read the Customer Service at Datatronics Case Study on pages 246-250 in the textbook.
Answer the following questions in your own words.
- Outline the specific information that Matt should collect to build a case for improving customer service at Datatronics.
- Describe your top ideas for Matt to present to Joel next week.
Discussion Requirements
Please make your initial post and two response posts substantive. A substantive post will do at least TWO of the following:
- Ask an engaging, thoughtful question about the topic.
- Answer a question (in detail) posted by another student or the instructor.
- Make an argument concerning the topic.
- Provide extensive additional information on the topic.
- Explain, define, or analyze the topic in detail.
- Share a relevant personal experience.
- Provide at least one scholarly source from the UC Library databases in the initial discussion thread.
- Do not use the textbook as the main source.
- Be sure to use information from your readings and other sources.
- Use proper citations and references in your post.
